PRIVACY POLICY

THE HOSTEL Airlie Beach, value the importance of protecting your privacy.

Collecting, using, disclosing and handling your personal information is of the utmost importance and we value your trust in allowing us to do this in a careful and sensible manner. We collect your personal information as required to provide our services and evaluate and improve our practices.

This Privacy Policy illustrates how THE HOSTEL processes your personal information. By visiting our website, our hostel or otherwise interacting with us, you consent to us managing your personal information in accordance with this Privacy Policy.

We Will update this Privacy Policy when our data handling practices change, or when otherwise required. Any revised Privacy Policy will take effect when it is published on our website and your continued use of our website or services will constitute your consent to those changes. Please note that any websites that may be linked to our website are subject to their own privacy policy.

 

Information we collect

 

Personal information is any information about you, from which you can be identified. Our managing of your personal information will depend on our relationship with you, the circumstances of collection and the type of service you request from us. We may collect additional personal information from you if required.

We may collect personal information in the following circumstances:

Directly from you – When you make or manage bookings for accommodation directly with us, check-in to our accommodation online or at our hostel, stay at our accommodation, sign up to our updates or newsletters, make an enquiry, respond to our surveys or provide feedback or comments, attend our office or hostel including via sign-in and security surveillance of our premises, use the wi-fi at our premises or otherwise interact with us or provide your personal information to us.

Personal information may include your name, address, email address, date of birth, gender, telephone number, photo, nationality, accommodation reviews you provide on our website, reservation details, information particular to your stay such as dates, duration and location, and any other specific requirements you nominate to tell us.

Indirectly from the primary guest – When a primary guest makes or manages bookings for accommodation, or checks-in online on your behalf, we may collect your name, address, email address, date of birth, gender, telephone number and nationality. Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and they have not objected to our handling, use and disclosure of their personal information.

Indirectly from third parties – On occasion we may collect personal information about you from publicly available sources and third parties including travel agents or partners you make booking accommodations through. Where we receive personal information about you from third parties, we require that the third party has provided you with the information set out in this Privacy Policy, has collected and disclosed that information with your knowledge or consent and ensure you have not objected to our managing of your personal information.

Information about minors – We do not knowingly collect personal information directly from any person we know is under the age of 17. We do not allow any persons under the age of 17 to be the primary guest and book accommodation. As part of the booking and check-in process, we may collect personal information about persons under the age of 17 indirectly from parents or other adults they travel with who are the primary guest. Where we collect personal information about persons under the age of 17 in any other circumstances, we may seek or require consent from a parent or guardian where The Hostel, considers this is appropriate.

Sensitive information – We generally do not ask for, or collect sensitive information about you, unless you provide it to us voluntarily. For example, when you make a booking or interact with one of our staff, you may voluntarily provide sensitive information such as racial or ethnic origin, sexual orientation, health information or religious or philosophical beliefs. If you do provide sensitive information to us voluntarily, you consent to us collecting this information. This information will be held with care.

 

What if you don’t want to give us your information

 

You don’t have to give us all the information we request. You may engage with us anonymously or using a pseudonym if it is feasible to do so. For example, if you wish to give feedback without requiring a response from us, you won’t need to provide a full name or email address.

However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us and our products and services. For example, we may collect some of your personal information on check-in by scanning your photo ID to verify your identity. If you do not wish your photo ID to be scanned, we still need to sight it and manually record the information. As you will stay in a shared environment with other guests it is important that we know who is in our hostel at all times to ensure maximum safety and security for all guests. If you do not provide photo ID upon check-in your booking may be cancelled.

We also keep a scanned copy of your photo, so we can use it to identify you the next time you check in to our hostel. If we do not have a scanned copy of your photo, it may be necessary to sight your photo ID each time you check in to verify your identity.

 

Why do we process your information

 

We process your personal information in accordance with accommodation booking and tour booking services and to evaluate and improve our services. We will not use or disclose sensitive information without your consent.

 

How we hold your information and keep it secure

 

THE HOSTEL takes the security of your personal information seriously and we implement a range of technical, administrative and physical measures to safeguard your information from misuse, interference, loss and unauthorised access, modification or disclosure, including electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.

We do not store your credit card information.

 

Complaints

 

We take your complaints seriously and we will attempt to resolve any issues quickly and fairly. If you think that an act or practice of The Hostel has interfered with your privacy in relation to your personal information, you can contact us using the details below.

 

reception@thehostelairliebeach.com.au